1. Information We Collect

We collect information you provide directly to us, including your email address when you create an account, photos or other content you upload, and any feedback or survey responses you submit. If you choose to provide your phone number for user research outreach, we collect that as well.

We also collect certain information automatically when you use the Services, such as log data, device information, IP address, browser type, and pages visited. We may use cookies and similar tracking technologies to collect this information.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve the Services; to communicate with you about your account or our offerings; to conduct user research and interviews (where you have opted in); and to monitor and analyze usage trends and activity in connection with the Services.

3. SMS / Text Message Communications

If you voluntarily provide your phone number and give your express written consent, Tio Magic may contact you via SMS/MMS for purposes such as scheduling user research interviews and sending related reminders.

We do not sell, share, rent, or disclose your phone number or SMS consent status to any third party for their marketing purposes. SMS opt-in consent is never shared with third parties.

Message frequency varies — you will only receive messages related to the specific outreach you opted in for. Message and data rates may apply, depending on your carrier and plan.

You may revoke your consent and opt out of SMS communications at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at admin@tiomagic.com.

4. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating the Services (such as cloud hosting and analytics providers), but only to the extent necessary and subject to confidentiality obligations. We may also disclose your information if required by law or to protect the rights and safety of Tio Magic and its users.

5. Data Retention

User Content — such as photos or other materials — is deleted once your product or service has been produced and delivered. We may retain non-identifiable system data — such as logs or error reports — for operational, analytical, and security purposes. Phone numbers collected for research outreach are retained only as long as needed to complete that outreach.

6. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us at admin@tiomagic.com. We will respond to your request within a reasonable time frame.

7. Children's Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting with a revised "Last Updated" date. Continued use of the Services after such changes constitutes your acceptance of the updated policy.

9. Contact

For questions or concerns regarding this Privacy Policy, please contact: